Features
Every channel your customers use, in one workspace
Voice, SMS, IVR, chatbots and live messaging share one inbox, one team and one set of reports.
Voice calls
A business phone your whole team can share
Take and place calls from the browser or the mobile app, with queues that make sure every caller reaches someone.
- Browser softphone and mobile app
- Call queues with hold music and ring-team routing
- Transfer calls, return to queue, and pick up waiting callers
- Call recording and AI call summaries
SMS messaging
Text customers from a shared inbox
One team inbox for every text thread, so nothing depends on one person’s phone.
- Shared team inbox with one thread per contact
- Templates, contact groups and broadcasts
- Auto-replies and missed-call text-back
- Automatic STOP / opt-out handling
IVR flows
Route callers with a drag-and-drop builder
Design the phone menu once and change it any time, without calling a developer.
- Visual call-flow builder
- Menus, queues, voicemail and transfers
- Starter templates to begin from
Chatbots & AI
Answer questions on your website, around the clock
Build a chatbot with a flow builder, hand off to a person when it matters, and ship changes safely.
- Embeddable website chat widget you can brand
- Flow builder with intents and live handoff to agents
- Dev and production environments with releases
- Code steps and scripts for advanced automation (Pro)
Live messaging
Conversations from every channel, in one place
Calls, texts and chats land in the same workspace so your team always has the full context.
- Unified inbox with search and archive
- Realtime updates and notification controls
- Spanish and English in the app, with message translation
- iOS and Android apps with push notifications
And the platform around it
Team workspace
Invite teammates, assign roles, and switch between organizations from one account.
Analytics
See conversation volume across calls, texts and chats, and where it comes from.
API & webhooks
Connect Loxti to your own systems with an API and chat-flow endpoints.
Single sign-on
Offer SSO to larger teams on the Pro plan.
Connect conversations. Create progress.
Start a 14-day free trial, or talk to us about your team.